/English


Login
Register

【Important announcement】
  Changed password policy , Added account lock function

At MOZUYAN MALL, we will implement the following measures from the perspective of reducing the risk of leaking users' personal information and strengthening security.
We apologize for the inconvenience, but please change your password if it does not comply with our password policy.

（１）Changed password policy

Please set your password to at least 8 characters including both alphanumeric characters.
  • *October 10, 2023 after 8:00 PM, you will not be able to log in with your current password.
  • *If you have not changed your password, a password change screen will be automatically displayed when you log in, so please reset your password.
  • *If you already meet the above rule, you can continue to use your current password.
  • *If you wish to change your password in advance, please change it using on My Page or by the above deadline.

（２）Added account lock function
*Account lock: Temporarily freezes a registered account and makes it impossible to login.

If you fail to login more than a certain number of times,Your account will be locked and you will not be able to login.
After your account is locked, an email will be sent to the registered address. Please follow the instructions in the email to unlock it.
  • *If you do not receive the email, please check your spam folder or trash folder.
  • *If the enter address is incorrect, you will not to receive emails.
  • *If you do not know your password, please reset it.

（３）FAQ / Times like these

I can't login using the ID and password I previously set (stored on my computer). Why.
Is your password at least 8 characters long, including both alphanumeric characters?
If your password is less than 8 characters (including both alphanumeric characters), please reset it to improve security.
We apologize for the inconvenience, but please use the procedure.
I received an email that my account has been locked, but I don't know how to unlock it.
Please contact the Executive Office. We will unlock it.
I received an email that my account was locked, but I don't remember ever failing to login.Is my account information leaked?
Account lock is a function to prevent unauthorized login by malicious third parties.
If your account is locked even though you do not remember a failed login attempt, there is a possibility that a third party is trying to access your account illegally, but since that was unable to login, so, no information is leaked from this site.
If you have set a password that is the same as another site's password, or a password that is easy to guess, we recommend that you strengthen your security by changing it to a more complex password just in case.
I was able to unlock my account, but I can't login.
The ID or password entered when logging in may be incorrect.
Please enter your registered address on the password reset page and set a new password.
I did not receive the password reset email
Please check again if the email is in your spam folder, trash folder, or other folders. Also, please configure your settings in advance so that you can receive emails from the "@expo-mozuyanmall.jp" domain.
When I entered my email address on the password reset screen, the message "※The email address you entered is not registered." was displayed.
Please contact Mozuyan Mall Executive Office. We will confirm your registration information.
Password could not be set.
Please enter password least 8 characters including both alphanumeric characters.
If you have any other problems logging in, please contact the Executive office.
Contact